Some afternoons seem to be just simply much better compared to others. This is one of those particular nights. I am finally getting into a regular blogging itinerary. Currently I noticed some great website content I wish to let you see. This document about home furniture caused me to take notice. My moment was undoubtedly really going good for me nonetheless so with any luck this article gets to you in a good frame of mind also.
New Feedback System from PineSolutions Allows Customers to Have Their Say
(PRWeb UK) January 28, 2011
Online shopping can be a daunting experience for many people. Current trends suggest that consumers feel more comfortable when shopping with a trusted and reputable retailer that has been approved by genuine customers. PineSolutions.co.uk, who specialise in pine furniture and oak furniture, have recently teamed up with customer feedback experts Feefo to give their customers the opportunity to leave sincere and honest reviews that are visible to all new customers.
The system has proven to be very useful to both customers and PineSolutions. Every time an order is placed a short survey is sent to the customer allowing them to rate the company on the quality of the products they have purchased and the level of customer service they received. The scores and comments are from real customers and cannot be edited by the company which gives one of the most accurate portrayals of performance from any review site.
PineSolutions.co.uk strives to provide one of the best customer experiences in the online home furniture sector. The new Feefo system allows the furniture specialists to monitor all feedback they receive both positive and negative. Jacquie Silvester, Customer Engagement Manager at PineSolutions said “We value our customer’s feedback to help us implement changes and improve the service levels we offer. Feefo provides us with the tools to receive that feedback, whilst giving the customer confidence that we will deal with any concerns raised.”
This new review system provides transparency and openness for everyone to see and it is giving that extra reassurance to new customers that they can trust and expect a high level of service when they commit to purchase a product. PineSolutions (as of 27/01/2011) have currently achieved a customer service score of 93% and product score of 95%. The dedicated customer services team at PineSolutions monitors all feedback that is received to ensure that any negative feedback is dealt with immediately and resolved with a positive outcome.
About PineSolutions
PineSolutions.co.uk is an online furniture retailer specialising in solid oak and pine furniture. They have established themselves as the market leader in the furniture industry since they began trading in 2004. With over 14,000 items in stock and trusted by 70,000 customers, this online furniture retailer looks set to continue its impressive growth. Visit http://www.pinesolutions.co.uk for more info.
Feefo is a cost effective, automated customer feedback system for businesses with an online presence.
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